Support
Have a question, found a bug, or want to suggest a feature? Email us — a human reads every message.
How do I cancel my subscription?
Cancellation happens through the App Store or Google Play, not through KnowMax.
iOS: Settings → tap your name → Subscriptions → KnowMax → Cancel.
Android: Play Store → Profile → Payments & subscriptions → Subscriptions → KnowMax → Cancel.
How do I delete my account?
Inside the app: Profile → Account → Delete Account.
From the web (if you lost access): knowmax.co.in/delete-account.
I'm not receiving the sign-in email.
Check your spam folder first. If still missing, wait 5 minutes — magic-link emails can take a moment. Email us if it doesn't arrive within 10 minutes and we'll look into your account.
The shield isn't appearing when I open a gated app.
iOS: reopen KnowMax once and grant Family Controls permission again. Check Settings → Screen Time → KnowMax is allowed.
Android: check Settings → Accessibility → KnowMax is enabled. The Accessibility Service can be disabled by some battery-saver tools — also check your phone's app-protection settings.